Vino Coco Limited

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Last updated: 8 October 2026

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At Vino Coco, we take your privacy seriously. We are committed to protecting your personal information and being transparent about how we collect, use and store it.

This Privacy Policy explains how we handle personal information when you visit our website, purchase our products, subscribe to our emails or contact us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

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1. Who We Are

Vino Coco Limited is the data controller responsible for personal information collected through our website.

Company name: Vino Coco Limited
Company registration number: 13205654
Registered address: 9 Lonsdale Meadows, Boston Spa, West Yorkshire, LS23 6DQ
Email: vino-coco@outlook.com
Website: https://www.vinococo.co.uk

If you have questions about this Privacy Policy or how we use your information, please contact us using the details above.

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2. Information We Collect

Depending on how you interact with us, we may collect:

Personal and contact information: Your name, email address, telephone number, billing address and delivery address.

Gift recipient information: When you purchase a gift for someone else, we may collect their name, delivery address and telephone number, together with any personalised message or delivery instructions you provide.

Order information: Details of products purchased, order dates, transaction amounts, order history, returns and refunds.

Payment information: Payments are processed securely through Stripe and PayPal. We do not ordinarily receive or store complete payment card numbers or card security codes.

Marketing information: Your email address, subscription preferences and information about your interactions with marketing communications.

Website information: Technical information such as IP addresses, browser and device details, website activity and cookie preferences.

Communications: Information you provide when contacting us with enquiries, feedback or complaints.

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3. How We Collect Your Information

We collect information when you place an order, purchase a gift, create a website account, subscribe to marketing emails, complete a website form or contact us.

Certain technical information is also collected automatically when you browse our website, including through cookies and similar technologies, subject to applicable consent requirements.

We may receive relevant information from payment providers, delivery companies and other organisations involved in fulfilling your order.

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4. How We Use Your Information

We use personal information to:

Process payments, fulfil orders and arrange deliveries.

Prepare personalised gifts and gift messages.

Provide order confirmations, tracking information and customer support.

Manage returns, refunds and complaints.

Maintain appropriate business, financial and accounting records.

Operate, maintain and improve our website and services.

Protect our website and customers against fraud and unauthorised activity.

Send marketing communications where permitted by law.

We only use personal information where we have an appropriate lawful basis.

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5. Our Legal Bases for Processing Information

Under UK GDPR, we rely on different lawful bases depending on why information is processed.

Contract: To process purchases, fulfil orders, provide customer accounts and respond to requests relating to a purchase.

Legal obligation: To comply with tax, accounting and other legal requirements.

Legitimate interests: To operate and protect our business, provide customer service, manage records, improve our services and arrange delivery to gift recipients, where those interests are not overridden by individuals' rights.

Consent: Where you actively agree to certain activities, such as receiving marketing emails or allowing optional cookies.

Where we rely on consent, you can withdraw it at any time.

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6. Gift Purchasers and Recipients

As a gifting business, Vino Coco regularly delivers products to someone other than the person placing the order.

We use gift recipient information provided by the purchaser to prepare and deliver gifts, provide relevant delivery notifications and resolve delivery enquiries.

We do not automatically add gift recipients to our marketing mailing list.

We process recipient information where necessary for our legitimate interests in fulfilling gift deliveries and providing customer service, taking account of recipients' privacy rights.

We ask purchasers to provide accurate recipient information and avoid including unnecessary sensitive personal information in personalised messages.

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7. Email Marketing

We use Wix Email Marketing to manage and send promotional communications about Vino Coco products, offers and news.

You can choose to subscribe to our marketing emails through our website.

Where we rely on consent, you must actively choose to subscribe. Purchasing a product or creating an account does not automatically constitute marketing consent.

In certain circumstances, UK electronic marketing rules allow us to contact existing customers about our own similar products under the soft opt-in exception. We will only use this exception where its legal requirements are satisfied, including providing an opportunity to opt out when contact details are collected and in every subsequent marketing message.

Every promotional email includes an unsubscribe option.

You can also ask to be removed from our mailing list by emailing vino-coco@outlook.com.

Unsubscribing from marketing does not prevent us from sending essential order-related communications.

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8. Who We Share Your Information With

We share personal information where reasonably necessary to operate our business and provide our services.

This may include:

Wix: Our website platform, which provides website hosting, online shopping, customer records, website forms and email marketing.

Stripe and PayPal: Our payment providers, which process payments and relevant refunds.

Royal Mail and other delivery providers: To deliver orders, provide tracking and communicate relevant delivery information.

Fulfilment providers: Where third parties assist with preparing, packing or dispatching orders.

Professional advisers and business service providers: Including accounting, IT and other providers who support our business operations.

Website technology providers: Including Usercentrics, which helps manage cookie consent, and providers of relevant website functionality.

Legal or regulatory authorities: Where disclosure is required by law or necessary to protect legal rights.

We do not sell customer mailing lists to third parties.

Where service providers process personal information on our behalf, we expect them to maintain appropriate data protection safeguards.

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9. Payments and Security

We use Stripe and PayPal to process payments made through our website.

Payment information is handled by the relevant provider in accordance with its own privacy and security policies.

Vino Coco does not ordinarily receive or store complete payment card details.

We retain relevant transaction information for order processing, refunds, accounting and legal purposes.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

However, no online system can be guaranteed to be completely secure.

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10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality and, where applicable, provide additional features.

Cookies are small files or identifiers that may be stored on your device.

These technologies may include:

Strictly necessary technologies: Used for essential website functions such as security, shopping baskets, checkout and remembering privacy choices.

Functional technologies: Used to support additional website features and preferences.

Analytics technologies: Where enabled, these help us understand how visitors use our website and identify opportunities for improvement.

Marketing technologies: Where enabled, these may support advertising-related activities or measure advertising effectiveness.

Not all categories are necessarily active on our website at all times.

Your Cookie Choices

We use Usercentrics for Wix to provide a cookie consent banner and manage visitors' preferences.

You can accept or reject optional technologies and manage the available settings.

Strictly necessary technologies may operate without consent where permitted by law. Other technologies requiring consent should only operate once appropriate consent has been obtained.

You can also manage or delete cookies through your browser settings, although disabling certain technologies may affect website functionality.

We review the technologies used on our website and update our disclosures where necessary.

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11. Age Verification

Vino Coco sells alcoholic products and restricts purchases to customers aged 18 or over.

Our website uses an age-verification pop-up to ask visitors to confirm their age before accessing the website.

The age-verification service may use technical information or browser storage to operate and remember visitors' selections.

We use this functionality to support responsible access to our website and the sale of age-restricted products.

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12. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, meet legal and accounting obligations and manage our business.

Historical order records are held within our Wix website system. We recognise that personal information should not be retained indefinitely without a valid reason and will review our retention practices to ensure information is not kept longer than necessary.

Temporary documents, such as downloaded delivery labels, are deleted when no longer required.

Delivery labels are printed and attached to parcels. We do not retain additional printed copies.

Marketing information is retained while we have an appropriate reason to hold it. Customers can unsubscribe from marketing communications at any time.

Certain information, such as unsubscribe records, may be retained where necessary to ensure marketing preferences continue to be respected.

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13. International Transfers

Some technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure appropriate safeguards are in place as required by UK data protection law.

These may include applicable UK adequacy regulations or approved contractual safeguards.

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14. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of information in certain circumstances.

• Ask us to restrict certain processing.

• Object to processing, including direct marketing.

• Request transfer of certain information to another provider.

• Withdraw consent where processing is based on consent.

• Raise concerns about how your information is handled.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact vino-coco@outlook.com.

We will respond in accordance with applicable legal requirements.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk

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15. Links to Other Websites

Our website may contain links to external websites, including social media platforms and third-party services.

We are not responsible for the privacy practices of websites operated by other organisations.

We recommend reviewing their privacy policies before providing personal information.

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16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website technologies, service providers or legal requirements.

Any updated version will be published on our website with a revised date.

Where required by law, we will provide additional notice or obtain consent for relevant changes.

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17. Contact Us

If you have questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Vino Coco Limited
9 Lonsdale Meadows
Boston Spa
West Yorkshire
LS23 6DQ

Email: vino-coco@outlook.com
Website: https://www.vinococo.co.uk