Frequently Asked Questions
Whether you're sending a birthday surprise, celebrating a special occasion or simply saying thank you, we want ordering a gift from Vino Coco to be as easy as possible.
Here are the answers to some of our most frequently asked questions.
1. Do you offer next-day delivery?
Yes! We offer free next-day delivery across eligible UK destinations when you order before 3pm, Monday to Friday.
Orders are sent using Royal Mail Tracked 24. Although most deliveries arrive the next working day, this is not a guaranteed service and occasional delays can occur.
2. Can I send a wine or Champagne gift directly to someone else?
Absolutely. Our wine, Prosecco, Champagne and spirits gift sets are designed to be sent directly to the recipient.
Simply enter their name and delivery address at checkout, and we'll take care of the rest.
3. Can I include a personalised gift message?
Yes. Every Vino Coco gift set includes a complimentary personalised message card.
You can add your message when placing your order, making your gift that little bit more special.
4. Will the recipient know how much I've spent?
We understand that a gift should feel like a gift! We don't include invoices or pricing information inside our gift boxes.
Your order confirmation and payment details are sent to you separately.
5. What comes inside a Vino Coco gift box?
Our luxury gift sets are beautifully presented in premium gift packaging.
Depending on the product you choose, your gift may include a bottle of wine, Champagne, Prosecco or spirits, accompanied by a selection of handcrafted chocolates or stylish coasters.
Each gift set also includes a personalised message card.
Please refer to the individual product description for the exact contents.
6. Do your gifts contain allergens?
Our chocolate truffles contain milk and soya and may also contain traces of nuts. Wines generally contain sulphites.
On the detail page of every item you'll find the allergen details that you need to be aware of. However please also check the labels when the item arrives, as manufacturers can change recipes without giving us notice.
If you or your gift recipient has a food allergy or intolerance, please contact us before ordering so we can provide the relevant allergen information for the product you're considering.
We cannot guarantee that our chocolates are suitable for people with severe allergies.
7. Can I order a personalised wine or Champagne gift?
Yes. We offer a selection of personalised gift sets for birthdays, anniversaries, weddings, engagements and other special occasions.
Depending on the product, personalisation may include a customised gift presentation or a special message.
Please check the individual product page for available personalisation options.
8. Do I need to be over 18 to place an order?
Yes. You must be aged 18 or over to purchase alcoholic products from Vino Coco.
Age verification may be required as part of the ordering or delivery process, and alcohol cannot be supplied to anyone under 18.
9. What happens if my gift arrives damaged?
We take great care when packing every gift, but if something arrives damaged or incorrect, please contact us as soon as possible via our contact page.
Where possible, include your order number and photographs of the packaging and affected items so we can investigate and arrange an appropriate resolution.
Your statutory consumer rights are unaffected.
10. Can I return a gift or cancel my order?
We want you to be delighted with your purchase.
For eligible online purchases, you generally have a legal right to cancel within 14 days of receiving your order, although certain exceptions apply, including some genuinely personalised or perishable products.
For full details about cancellations, returns, refunds and your statutory rights, please see our Terms & Conditions.
If you need help with an order, please contact us.